Effective Date: 1-11-2024
At Nutrivision, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our grocery delivery service. By using the Nutrivision app and services, you agree to the practices described in this policy.
1. Information We Collect
We collect several types of information in order to provide and improve our services to you:
a) Personal Information:
When you use our services, we may collect the following personal information:
- Account Information: Name, email address, phone number, password, and other details required to create and manage your account.
- Delivery Information: Delivery address, delivery instructions, and contact details to complete your order.
- Payment Information: Credit/debit card information, billing address, and other details required for processing payments (Note: Payment details are processed through a secure third-party payment processor).
- Order History: Information regarding your past purchases and order preferences.
b) Usage Data:
We collect information about your interactions with our app, including:
- App Usage Information: Details of how you use the app, including time spent in the app, pages visited, features used, and technical data (e.g., device type, operating system, and app version).
- Location Data: We may collect location data if you enable location services to facilitate delivery. You can opt-out of location tracking by adjusting your device settings.
c) Communications Data:
If you contact us for customer support, we may collect:
- Emails, chat messages, or call records that are used to assist you with your inquiries.
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing Services: To process your orders, deliver groceries, and manage payments.
- Personalization: To offer a more personalized shopping experience, including recommended products based on your order history.
- Customer Support: To respond to your inquiries, resolve issues, and improve customer service.
- App Improvement: To analyze usage patterns, identify bugs, and improve the overall performance of the app.
- Promotions: To send you special offers, discounts, and marketing communications (You can opt out of promotional emails at any time).
- Legal Compliance: To comply with legal obligations, enforce terms of service, or protect our rights.
3. How We Share Your Information
We may share your information with third parties under the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who help us operate the app, process payments, deliver groceries, or improve our services (e.g., payment processors, delivery partners).
- Legal Requirements: If required by law or in response to legal requests (e.g., government agencies, court orders).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes the use of encryption, secure servers, and other standard security protocols. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You can access, update, or correct your account information directly through the app.
- Deletion: You can request the deletion of your account and personal information by contacting our customer support team. Note that some data may be retained for legal or operational purposes.
- Opt-Out of Marketing: You can opt out of receiving promotional emails or push notifications by following the unsubscribe instructions in those messages or adjusting your notification settings in the app.
- Data Portability: You may request a copy of your personal data in a machine-readable format.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience. These tools help us:
- Analyze app usage
- Improve functionality
- Personalize content and offers
You can manage your cookie preferences through your device settings, but disabling cookies may affect some app features.
7. Children’s Privacy
Our app is not intended for users under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Nutrivision Customer Support
Email: fcmartmail@gmail.com
By using the Nutrivision app, you agree to the terms of this Privacy Policy.